Maximal Wins Casino - プレイヤーの撤退が遅れています。

I have a whitdrawal still in Awaiting/pending since 17 june

I got a email about it should be processed in a time frame of 21 days

But still not processed and everytime I go contact about what's up with the withdrawal I always get the same answer like checking procedures and high volume requests of withdrawals and CORONA...

The same answer that they give to everybody who's having this withdrawal problem.

Dear Kgerrits,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes it is still in pending mode... I have finished the wagering and I did it by all the rules this casino have. I have not recieved any winnings in the past..

I appreciate it A LOT if you and your team am willing to help me with this.. I don't have any of the powers that will do solve this, I can not do more then contact the casino and everytime am getting the same response...

🙁 😲

Thank you very much, Kgerrits, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Okay 🙂

Hello Kgerrits,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello,

Regarding the current topic, the player account was flagged by risk team hence the delays. We do apologize for the inconvenience and assure you that the payment is on its way, as the withdrawal request now has been set as Accepted.

Thank you for contacting us. Have a nice day.

Kind regards,

Sean

Customer Support Team

Maximal Wins

That's lovely to hear Maximalwins Casino! Great news! Thankyou for everything Casino Guru big love!

and thankyou maximalwins casino!

Dear Kgerrits,

let me know when you'll receive your winnings, please.

Dear Kgerrits,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Recieved my withdrawal last friday

Dear Kgerrits,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru