Maximal Wins Casino - プレイヤーの撤退が遅れています。

I have adhered to all bonus requirements!

several hundred euros deposited!

and now I've been waiting for the payout for 22 days.

Ich habe mich an alle Bonus Vorgaben gehalten!

mehrere hundert Euro eingezahlt!

und jetzt warte ich seit 22 Tagen auf die Auszahlung.

Dear Cihan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there,

I think the casino generally has problems with withdrawing as I have now noticed in the forums. So that's why I'm assuming there is a problem with the casino system. They have to do something about it!

My account was verified about a month ago.

I think that's really very stupid because I liked to play on the site and they advertise a quick payout, but sry was now 23 days is not a quick payout for me!

I thank petronela for your quick reply

Hallo,

ich glaube das Casino hat generell Probleme mit dem auszahlen so wie ich es jetzt in den Foren mitbekommen habe. Also deswegen gehe ich davon aus das es sich um ein Problem mit dem Casino System handelt. Da müssen die was dran machen!

Mein Konto wurde schon vor c.a einem Monat verifiziert.

Ich finde das wirklich sehr blöd da ich gerne auf der Seite gespielt habe und die mit einer schnellen Auszahlung werben, aber sry stand jetzt 23 Tage ist für mich keine schnelle Auszahlung!

Ich danke für ihre schnelle Antwort petronela

Thank you very much, Cihan, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks very much!

Dankeschön!

Hello Cihan,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The player's withdrawal has been processed and will be paid next week. We apologize for the delay cause by risk flagging in the system.

Dear Cihan,

let me know when you'll receive your winnings, please.

First of all, many thanks to the Casino Guru team and you Villiam for taking care of it.

and yes I will, hope I don't have to wait another month ...

Erst einmal vielen Dank ans Casino Guru Team und dir Villiam fürs kümmern.

und ja das werde ich, hoffe ich muss jetzt nicht noch einen weitern Monat warten..

Dear Cihan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, I haven't received any payment yet!

should arrive last week ..

Hallo ich habe noch keine Zahlung erhalten !

sollte ja letzte Woche ankommen ..

Short update there is still nothing on the account, it is a cheek that this casino has not yet been paralyzed by consumer protection so many people do not get their money paid!

and you as the Casino Guru team shouldn't advertise the casino anymore.

Kurzes Update es ist immer noch nichts da auf dem Konto es ist eine Frechheit das dieses Casino vom Verbraucherschutz noch nicht lahmgelegt worden ist so viele Leute kriegen ihr Geld nicht ausgezahlt !

und sie als Casino Guru Team sollten auch keine Werbung mehr für das Casino machen wirklich reinste ver.rsche!!!

Dear Cihan,

thank you for the recommendation but we are a review site and we advertise every Casino, no matter if they are bad or good. It's up to the player's choice where he/she will play.

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.