Maximal Wins Casino - プレイヤーの撤退は遅れています。

I have been wanting 4 weeks for my withdrawel and despite them saying ill get it soon i have had nothing. They now ignore my emails.

i have messaged and emailed and they keep telling me to wait.

Dear Madaline,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

This was the first time i have requested a withdrawel and i sent my details as requested thry sent me an email to say my transaction was being processed.

I have all the emails to forward to you but your email is not working. Are your details correct as i want to sent them all.

regards

Maddie

Thank you for your reply, Madaline. Have you accumulated your winnings with or without an active bonus? What is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Moreover, yes, my email address is correct so there shouldn't be any problems. Please note, you can always post screenshots of the emails you wish to forward here in this thread.

Hi

i had no bonus and accumulated my winnings theough playing alone.

My withdrawal

is showing as pending.

The company are not responding to my emails now.

Dear Madaline,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.