Maximal Wins Casino - プレイヤーの撤退は1ヶ月遅れています。

Payout has been in process for 4 weeks

Auszahlung ist seit 4 Wochen in Bearbeitung

Dear Daniela,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you accumulated your winnings with or without an active bonus? Have you received any payments in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope that you will receive your winnings eventually. Thank you in advance for your reply.

Best regards,

Petronela

Account is verified, played with bonus and observed the applicable terms and conditions. This is my first payout

Konto ist verifiziert, habe mit bonus gespielt und die geltenden AGB beachtet. Das ist meine erste Auszahlung

Dear Daniela,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.