Mega Casino - 賞金の出金が遅延しています。

I cashed out 400 dollars 4 days ago and the money is still in my casino account. I have tried repeatedly to contact support with no reply or help at all. They just ignore my emails and their chat is just a useless bot. I have sent all the docs they asked multiple times and still they just ignore me. I am not sure how this casino got a review over 8 out of 10. Very frustrating how shady these online casinos are. I am just glad we have guru to hold them accountable. Hope you can help me get my money again pls!

Kyle

Dear Mogolor,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Mogolor,

Have you received your withdrawal from the casino yet?

Got it thx

Awesome news, Mogolor. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.