Mega Casino - 選手の退会が遅れました。

I requested the withdrawal of the amount won in the casino games, but they asked to verify the account, I sent all the documents they asked for, then they release to request the withdrawal but so far nothing has fallen into my account, and they also only accept withdrawal by transfer , being that the deposit accepts pix, then they say that the withdrawal has to be made by the same deposit method.

Solicitei o saque do valor ganhos nos jogos do cassino, porém pediam para fazer a verificação da conta, enviei todos os documentos que pediram,aí liberam para solicitar a retirada mas até agora não caiu nada na minha conta,e tambm só aceitam retirada por transferência,sendo que o depósito aceitam pix,aí dizerem que a retirada tem q ser feita pelo mesmo método de depósito.

Dear silmaraf938,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

They already solved my problem, the money fell right into my account.🙏👏👏👏

Já resolveram o meu problema,o dinheiro caiu certinho na minha conta.🙏👏👏👏

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, silmaraf938, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru