Mega Medusa Casino - プレイヤーの撤退が遅れています。

They tried to tell me that it's normal for a crypto casino withdraw for bitcoin and litecoin to take 2-3 days to complete. I know for a fact this is not true, if that were the case then I would've ran into that at least 1 time before now. I'm a member on every single casino site that operates where I reside, and have been dealing with crypto currency exchanges and transactions for years, this is the first ive ever heard of a company saying that more that JUST A FEW HOURS is normal.

This tells me that they themselves don't have enough funds on hand to meet demands of customer winnings. This is usually caused by gambling their profits away or other poor business habits that end up detrimental to a companies prosperity and ultimately leads to their downfall almost 100% of the time.

Dear Obi-StonedKenobi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika