Mega Riches Casino - 閉鎖リクエストにもかかわらず、プレイヤーのアカウントは開いたままです。

I signed up to this casino and have deposited a bit, I did not know it was linked to another casino video slots that I had previously self excluded from using another email address that I have, I emailed mega riches and told them this and asked for my account to be closed and my deposit’s returned, they said my complaint had been logged but my account is still open and I am still able to deposit and spend

Dear sagan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please specify the reason for your self-exclusion? Please forward me the self-exclusion request to kristina.s@casino.guru. Alternatively, you can post it here.
• Were all the other personal details you provided during registration the same as those you submitted when signing up for Videoslots Casino?
• When did you contact the Mega Riches Casino regarding this issue for the first time?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello kristina

thank you for looking in to my complaint, yes all my personal details are the same that I used to sign up to both casinos, I excluded due to spending to much. I have sent all the emails I sent to mega riches to you in an email.

They have now closed my account after the last email I sent to them last night, upon checking the history it was actually £884 that I made in deposits minus £150 withdrawal so my dispute amount should be £734.

Thank you very much for your reply, sagan. Could you please forward the self-exclusion request you sent to Video Slots Casino to kristina.s@casino.guru? Thank you in advance.

I have replied to you in an email.