Megapari Casino - プレイヤーのアカウントが制限され、賞金の受け取りが遅れます。

hello i made an account on megapari and i deposited some money lost and deposited again i then won 700 egp i withdrew them and it said that the transaction was successful however i didnt receive my money i then texted the customer support and went on and off with them until we concluded to waiting until they resolved my issue i waited about 10 hours then the money was deposited back to my gaming account i then tried withdrawing it again and they restricted my account and it asked for documents and asked me to text the security team and what not i did and while i was in the process of verifying my account to withdraw the money i got it up to 10.5k egp and now they wont even reason with me at all they won't listen to me or do anything im asking for they're asking for documents that arent possible to get and i just want my money i desperately need it and theyre not helping at all

Hello mahmoudgalal,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

hello so first of all I'd just like to let you know they are lying my 700 egp withdrawal failed i even have screenshots i could provide when i made the withdrawl it said it was successful however i didnt receive the money within the time frame they provided which is 5 hours so thats when i went on and off with the customer support and they finally resolved my issue and put the funds back into my gaming account however they also restricted my account right after that so i can't withdraw them absolute scammers and nick the verification process has been going on for 3 days the national id was approved but the bank statements weren't the last time i spoke to the casino about it was yesterday morning before they shortly after said they're not gonna be replying to any further messages of mine and they actually started ignoring me heres the thing tho when u say ur asking for statements you're lying megapari you asked for pictures provided from the bank provider telda which you well know they can't provide thats why i contacted the managers up in telda so i could get u the detailed transaction pictures that i gave you i gave transaction pictures that show the megapari operators name and the date and time and right before showing them i showed proof of my ownership of the account however you still kept insisting on a picture that shows my name and ur operators name together when i then proceeded to reply to with a picture of the manager in telda telling me thats not possible

Dear mahmoudgalal,

Would it be possible to forward the communication between you and the casino related to the verification of your account to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick