Megapari Casino - プレイヤーの入金が遅れています。

On November 15th, I deposited 150,000 pesos but it was rejected, and I never got it back. Since that day, I've been complaining, and all they keep telling me is to write back in 24 hours. It's the same thing every day. I feel mocked.

El día 15 de noviembre deposité 150mil pesos me lo rechazaron pero no me lo devolvieron. Desde ése día vengo reclamando y lo único que me dicen es que escriba en 24hs. Todos los días lo mismo. Yo me siento burlada

Dear pueblojuan709,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas