Megapari Casino - プレイヤーの入金が遅れています。

Hello, I made a deposit of $144,000 ARG two weeks ago, and it hasn't been credited to my account. I am desperate because the issue hasn't been resolved. I sent the corresponding receipts, and I only get told to keep waiting. They reply with an automatic message asking me to check back in 12 or 24 hours. It's been two weeks already, and I am stressed because I need the money, and the problem hasn't been solved. They just tell me that the Finance Department is working on it, but nothing has been resolved. I did everything I needed to; I called Mercado Pago, the virtual wallet I use, and they told me the transfer was successful, which is why they issued the receipt. Please, I need that money.

Hola, realicé un depósito de $144000 ARG hace dos semanas y no se me ha acreditado, estoy desesperada porque no me lo solucionan, envié los comprobantes correspondientes y solo me dicen que siga esperando y me contestan con un mensaje automático que vuelva a consultar dentro de 12 o 24 horas, dos semanas pasaron ya, estoy estresada, porque me hace falta el dinero y no lo solucionan al problema, solo me dicen que el departamento de Finanzas está trabajando pero no resolvieron nada, yo hice lo que correspondia, llame a Mercado Pago que es la billetera virtual que uso, y me dijeron que la transferencia fue de manera exitosa, por eso emitieron el comprobante, por favor necesito ese dinero

Dear emamari,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Please forward me the following documents:

• your bank statement from the date you made the lost deposit up to today
• the screenshot of your casino profile showing your deposit history
• the receipt confirming the payment of the lost deposit
• all the relevant communication between you and your payment provider as well as the communication between you and the casino customer support regarding this deposit
• any other evidence that could help us with the investigation of your case

Please send the requested documents to my email address: veronika.l@casino.guru. I hope we will be able to help you resolve this issue as soon as possible. Thank you for your patience and your cooperation.

Best regards

Veronika

Hello!

We sincerely apologize for the inconvenience you've encountered. Please be assured that we are thoroughly investigating your issue and are committed to resolving it promptly. Your patience in this matter is highly appreciated, and we will keep you informed with any updates as soon as they become available

Dear emamari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.