Megapari Casino - プレイヤーの出金リクエストが遅れています。

So i bet regularly on megapari and also got like a vip manager after losing about 10k, after that did two deposits of about 2-3k and got to about 7k$ after i tried withdrawing i had to do some verifications and send to their email adress, after sending everything they say: "There are no reasons to believe this account belongs to you.", after that they stopped responding at all.

Dear infektorr234,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you passed the full KYC verification?

Could you kindly forward me the entire email thread between you and the casino, where the casino stated that the account may not belong to you? My email address is veronika.f@casino.guru.

Is there any possibility that someone from your household or with the same IP is also registered at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear infektorr234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello!

We are disheartened to hear about your unsatisfactory experience with us, and we sincerely apologize for any inconvenience caused. Rest assured, our team is diligently investigating your case with the utmost priority, working towards a swift resolution. Your patience is greatly appreciated, and we will ensure to keep you informed of our progress.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.