Megapari Casino - プレイヤーの撤退が遅れています。

Hello, I have tried to withdraw my money several times, and they tell me it has to be through the same method I used to deposit. I did so at the time, and they told me my bank doesn't authorize the payment. So, my money is still there 3 months later, and I can't withdraw through another method. They really don't make it easy!!

Buenas e intentado sacar mi dinero varias veces, y me dicen que tiene que tiene que ser por el mismo que deposite, así lo hice en su día y me decían que mi banco no autoriza el pago,pues hay sigue mi dinero 3 meses después a vueltas porque no me dejan retirar por otro método…facilidades no dan muchas la verdad!!

Dear JorgeVicente7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The player has already informed the incident department that his bank does not authorize withdrawals with the card, and they insist that he has to withdraw using the same system that he used to deposit. In addition, when it comes time to withdraw, they have to send me an SMS to confirm a password, and he is not receiving the SMS to be able to try to make the withdrawal…

El jugador ya avisó a atención del incidente,de que su banco no autoriza retiro con la tarjeta,y insisten en que tiene que retirarse con el mismo sistema que deposite,aparte ala hora de retirar me tienen que marear un SMS para confirmar una clave, y no está recibiendo el sms para poder intentar hacer el retiro…

Hello! We apologize for the inconvenience you experienced earlier. The method you previously tried to use for withdrawal was temporarily disabled. Our team has worked on this issue and successfully managed to have it reactivated on the bank's side.

The SEPA method is now available for withdrawals. Please try withdrawing your funds again using this method. If you have any questions or need assistance, we are always here to help!

Thank you for your patience and understanding. 

Hello everyone,

Thank you both for your replies.

JorgeVicente7, please follow the casino's instructions and keep us informed about any further developments. Thank you in advance.

The player withdrawed funds on February 6th. Is there anything else we can assist with?

Dear JorgeVicente7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.