Megapari Casino - プレイヤーの賞金は没収されました。

In september I deposited 50€ And got casino bonus of 25€. I turned 25€ by luck to 3745€. After completed wagering requirements x35 they took all the bonus koney and converted in 25€ like

whole bonus was voided.

I tried with support but nothing usefull.

After 6 months I still thing the casino scamed me

Dear 7wm4pcbchg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please advise which games you played while this bonus was active - slots, live casino, sports betting, etc.?

Did the casino explain why your winnings were confiscated? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

During active bonus i played mostly slots- sweet bonanza.

I did not recieve any usefull explanation why this happened.

Hello there, dear 7wm4pcbchg and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Dear 7wm4pcbchg,

First and foremost, I would like to extend our sincerest apologies for any inconvenience or confusion you might have experienced regarding the bonus and wagering processes at MegaPari Casino. We always strive to ensure a transparent and enjoyable experience for all our players.

Upon reviewing your case, it is apparent that the bonus calculations and allocations were conducted in strict adherence to our "Second Deposit Bonus for Slots" rules. As per these rules, for your second deposit of 50 EUR, you were entitled to a bonus of 25 EUR. This calculation aligns perfectly with the guidelines set out in terms.

For your convenience and to ensure complete transparency, I encourage you to revisit these rules at the following link: https://megapari.com/en/bonus/rules/slot_first_deposit. This should provide you with a detailed understanding of how the bonuses are calculated and awarded.

Please rest assured that our team is dedicated to providing a fair and enjoyable gaming experience. If you have any further inquiries or require more clarification, do not hesitate to contact us. We are here to assist you.

Best regards,

MegaPari Team

Hello everyone,

Thank you both for your replies.

Dear MegaPari Team,

I am not sure I understand your last message correctly. I believe the issue is not the value of the bonus received, but that the winnings accumulated with this bonus were confiscated.

However, 7wm4pcbchg, please correct me if I am wrong.

That is true. My winnings accummulated with bonus money were confiscated.

I played with on other casinos with bonus money and after completing wagering requirements they transfered winning o my real money balance.

Voiding bonus like on MegaPari never happened to me before and it is very strange to me.

Dear 7wm4pcbchg and the CasinoGuru team,

I regret any confusion caused by our previous message. Allow me to provide clarity on the bonus and winnings situation to avoid any misunderstanding.

7wm4pcbchg, you made a second deposit of 50 EUR and received a corresponding bonus based on the promotion terms: https://megapari.com/en/bonus/rules/slot_first_deposit

It's crucial to highlight that upon meeting the wagering requirements, the winnings from these bonuses, amounting to 25 EUR, were indeed transferred to your real money balance.

I want to assure you that no winnings were withheld after fulfilling the wagering conditions. All funds rightfully owed to you in accordance with our policies have been credited to your account.

Best regards,

MegaPari Team

Do I understand correctly that 7wm4pcbchg only won €25 with this bonus? Could you please clarify what happened with the balance 7wm4pcbchg had at one point?

This balance just disappeared after reaching Wagering Requirements.

This can not be legal.

Dear Kristina,

Yes, you are correct. The player won €25 from this particular bonus, as per the terms of our promotion for the second deposit where the player receives a bonus equal to 50% of the deposit amount. The player fulfilled the necessary wagering requirements using the bonus funds, which resulted in €25 being credited to his real money account.

Regarding the bonus balance of €3745.33 shown in the screenshot, it was voided. This is because once the required conditions of the bonus were met and the funds were transferred to the real money account, the bonus is considered completed.

Best regards,

MegaPari

Thank you very much, 7wm4pcbchg, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.