Megapari Casino - プレイヤーの退会が拒否されました。

I'm trying to make a withdrawal but I can't. First, I tried using the withdrawal method called "Bank Transfer", but it wouldn't let me enter my interbank clabe, nor my Nu Mexico (Akala) account number. It kept saying, "Error filling in the account field". I tried with my BBVA account instead, and there it did allow me to process my withdrawal. It even said it had been accepted, but after 5 minutes I received a notification that the operator had rejected it.

Estoy tratando de retirar pero no me deja, primero trate de utilizar el método de retiro llamado "Transferencia bancaria", donde en el número de cuenta no me dejaba poner mi clabe interbancaria, ni mi número de cuenta de Nu México (Akala) me decía que "Error al rellenar el campo de la cuenta", Intente con mi cuenta BBVA, ahí si me dejo procesar mi retirada, según ya se había aceptado pero a los 5 minutos me apareció que el operador la había rechazado.

Dear carlofornike,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Megapari Casino and understand your concern. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

Have you reported your problem with the rejected withdrawals to customer support?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello there, dear vpaladino945 and the CasinoGuru team!

Dear carlofornike, we would like to extend our sincerest apologies for any inconvenience you may have encountered during the withdrawal process. After thorough verification, we are pleased to confirm that your withdrawals have been successfully processed.

Thank you for your understanding.

Thank you, if everything is resolved, at the end of the day what I did was put money into my account through cryptos, play the money in the account and from there be able to withdraw using the same crypto that I used to deposit the money.

gracias, si ya todo se resolvio, al final de cuentas lo que hice fue meter a mi cuenta dinero mediante cryptos, jugar el dinero de la cuenta y de ahi poder retirar mediante la misma crypto que ocupe para ingresar el dinero.

Dear carlofornike,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru