Megapari Casino - プレーヤーは自分のアカウントにアクセスできません。

I've spent almost a month trying to log into my account without success. I've reset my password around 50 times, but it states it's incorrect every time I try to log in. I've attempted this from multiple devices. I've also reached out via Telegram and received no solution; additionally, attempts to solve this issue via email have also gone unanswered.

Llevo casi un mes tratando de ingresar a mi cuenta y no me deja, ya restablecí la contraseña unas 50 veces y me dice que es incorrecta al querer entrar, todo esto ya lo probé desde varios dispositivos. Me contacte vía Telegram y no me dieron solución, probé de hacerlo vía mail y tampoco me respondieron.

Dear Goonnza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you created your account?

Do I understand correctly that €800 (dispute value) is being held in your casino account? Have you accumulated these funds with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello everyone!

Dear Goonnza, we deeply regret that you have experienced login difficulties. As a company, we take full responsibility for ensuring a satisfactory customer experience.

UPD

We have contacted our security department and found out all the necessary information. We are ready to provide a clear solution and described all the details in an email sent to you from customer.claims@megapari.com

Problem solved. Thank you so much.

Problema solucionado. Muchas gracias.

Dear Goonnza,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru