Megapari Casino - 方法の制限により、プレイヤーの引き出しが遅れています。

I made a deposit of 1500 reais via PIX, and earned by betting a total of 2916.

the cassino is not allowing me to withdraw. They have a rule that I only can withdraw with the same method I did the deposit.

the problem is that withdraw with PIX is not available and the support and chat customer didnt even want to resolve mt problem

Dear gaucholoco,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

From the response of the casino you received, it seems the payment method is unavailable only temporarily.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if this is your first payout from this casino?
• Could you please share a screenshot of the cashier as it appears to you?
• Since when is the option to withdraw via PIX unavailable?

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear gaucholoco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for reaching out to us, and we sincerely apologize for any inconvenience caused. While we do support the PIX payment method, unfortunately, we have not yet been able to restore the withdrawal functionality through this method.

You may either wait until we resolve this issue or use an alternative method – Jeton BRL Vdsoft.

We truly appreciate your patience and understanding. If you have any further questions or need assistance, please don't hesitate to contact us.

Thanks to the casino for the advice provided in this matter.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.