Metal Casino - プレイヤーのアカウントがブロックされました。

I played a cash only deposit for $22 and won up to approx. $2200 I than requested withdrawals for the amounts in of $1700. One withdrawal for $800 sat pending for 5 days even though they assured me withdrawals are processed in 24 hr period. I was also promised that in 5 days max the funds would be in my bank. All necessary documents were sent in prior so this was not the problem. In fact there was no problem except they did not process my withdrawal(s). I eventually gave up.

I cannot recommend this casino.

They self excluded me as they explained they were concerned about a comment I made about feeling down.

Also too I won bonus spins along my journey' with the casino, 200 + spins that now I'm unable to access. Meaning they basically shut me down.

Dear Marcus,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please understand, that casinos take Responsible Gambling matter very seriously and any comments from a player suggesting that they might have a gambling problem must be taken into consideration.

Could you please describe the situation in more details when you have made the comment? Was is during a live chat conversation, or through an email? If there’s any relevant communication, please forward it to petronela.k@casino.guru.  

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Dear Marcus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Marcus,

Thank you very much for forwarding the latest communication with the casino. Since it's is dated after your complaint has been filed, do I understand it correctly that your account hasn’t been blocked?

Dear Marcus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.