MGM Vegas Casino - プレーヤーは自分のアカウントを確認するのに苦労しています。

Hello Froggy6969,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MGM Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Are all the other documents already verified? Do you have any other bill that could prove your address which you can forward to the casino?

Looking forward to your answer.

Regards,

Nick

Dear Froggy23,

Our KYC team has verified this document. Unfortunately, it is looking like edited document. Please share original document to get your KYC verified.

Regards,

MGM Vegas Casino

Hello Froggy6969,

The document is very seemingly edited. Please post the original one in order to verify your account.

Dear Froggy6969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request:

"I have giving the the proper documents as this is a real bank and a real bank statement and yet they are still trying to refuse to verify.."

Dear Froggy6969,

Can you please advise if there's been any update in your case and the verification since the complaint has been closed?

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.