Miki Casino - プレイヤーは賞金を引き出すことができません。

I have met the withdrawal conditions in the free game, but it says I can't withdraw

フリーゲームで出金条件達成しましたが出金できないと書かれました

Dear syotomarcinho,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing regarding your withdrawal from the free game.

To better assist you, could you please provide more details about the withdrawal conditions you've met?

• Specifically, we'd like to know what the withdrawal conditions were, and if there were any specific terms or requirements outlined by the online casino regarding withdrawals from the free game.
• Additionally, it would be helpful if you could provide any communication or documentation from the online casino regarding your withdrawal attempt. This could include screenshots, emails, or any other relevant correspondence.
• Have you redeemed any free bonuses from this casino previously?

Your cooperation in providing these details will help us investigate and work towards a resolution.

• If you agree, we can forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Excuse me. solved

すいません。解決しました

The money is still not withdrawn even after several days have passed.

やはり日数が経っても出金されません

I fully understand your frustration, syotomarcinho. However, I will set the timer for additional 11 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear syotomarcinho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.