Miki Casino - 追加の賭けの要求により、プレーヤーの引き出しがブロックされました。

I utilized the welcome bonus offered by this casino site.

I cleared the betting conditions and all of the remaining bonus amount has been cashed out.

However, I have been harassed with a demand to place an additional bet of approximately $105,000 as my withdrawal request was refused.

I checked the page describing the percentage of betting conditions, referred to as "contribution", and was playing with the machine that reflected 100% of the betting conditions in accordance with the terms of use.

Yet, they resort to excuses that these machines are due to a system error.

This is despite the process being correctly progressed on the system.

I have no intention to accept their claim as it would enable them to manipulate the percentage retrospectively, but I'm troubled by their refusal to withdraw unless I clear the additional conditions.

Would it be possible for you to intervene so this unreasonable demand can be retracted?

こちらのカジノサイトのウェルカムボーナスを利用しました。

賭け条件をクリアしてボーナスの残高は全て現金化されました。

しかし、出金を拒否されて追加で$105,000ほどのベットをするようにとの嫌がらせを受けています。

コントリビューションという賭け条件の割合が記載されているページを確認し、利用規約に則り賭け条件の反映100%の機種で遊んでいました。

ですが、それらの機種がシステムのエラーだと言い訳をされてしまいます。

システム上も正しく進行されていたにも関わらずです。

彼らの言い分を認めますと後出しで割合を弄ることが可能になりますので認めるつもりはないのですが、追加の条件をクリアしなければ出金しないと言われ困っております。

理不尽な要求を取り下げるよう仲裁に入っていただけないでしょうか？

Hello kassan7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MIki Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you claim exactly? Is the wagering amount visible anywhere within your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

You can also check by logging into your account.

The bonus you claimed is a welcome bonus

I deposited $2,000 and got a 100% bonus

I can't see the bet amount anymore without manually calculating it, but I have a photo of what happens when the bonus conditions are met.

The last time we spoke was on 5/13 via email.

アカウントにはログインできるので確認もできます

請求したボーナスはウェルカムボーナスです

$2,000を入金して100%のボーナスをもらいました

賭け金は手動で計算しないともうわかりませんが、ボーナス条件を達成した際の写真はあります

最後に話したのはメールで5/13です

Hello kassan7,

Please forward any screenshot or other evidence and the communication between you and the casino to nikolas.b@casino.guru.

sorry for being late.

I have just emailed you the chat conversation and four screenshots.

Please confirm.

遅くなり申し訳ございません。

先ほどチャットのやり取りと、スクリーンショットを4枚メールで送りました。

ご確認お願い致します。

Dear kassan7,

After looking into the casino terms, (https://ja.miki.com/en/termsandconditions) they clearly states the wagering contribution of Blackjack (5%).

I can understand that it may be frustrating as in the game tab, the details were different. However, the terms prevails over the details given in the game especially if they just had technical issues. You could have still see the wagering in their terms. By registering, you accepted these terms and you have to follow them.

We can only advise you to finish the wagering as the casino did everything correctly according to the provided information so far.

Is there anything else we could assist you with?

Dear kassan7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

>The blackjack bet contribution (5%) was clearly stated.

This is not a proper understanding of the casino's system.

The contribution level written in the terms of use is a guideline, and the contribution notation is the correct specification.

Even now, BJ is listed as 10% instead of 5%.

If 5% is correct, then surely the casinos are at fault for still ignoring this contribution notation?

> 29.2.2 By default, the game coefficients are set as follows: 100% - all slots

This is a rebate bonus, not a wagering requirement, but if, for example, a slot machine with a 5% rebate bonus contribution is given priority over the terms of use, can the principle of a 100% rebate be applied to all slot games by claiming that the terms of use take priority?

> We recommend that you complete your bet as the casino has processed all information provided correctly.

If the player is unsure whether the contribution notation is correct

How can I check that?

I confirmed on live chat when the wagering requirements for Baccarat were reduced from 100% to 10%.

At that time, I believe I received a response via live chat stating that the contribution notation was correct.

I also checked the progress of the wagering requirements on the bonus page and confirmed that it was working properly.

> Most slot games are 100%.

Although this sentence is included in the bonus terms and conditions, in reality, when you look at the contribution notation, there are many machines that are not subject to the wagering requirements and many machines that are only 50%.

Players check these things before playing, but if a retroactive claim like this one is allowed, then there are "almost" exceptions to this statement, and those exceptions are when a dispute arises where a company claims after the fact that a certain slot machine has a 0% odds, so does that mean that Casino Guru will accept Miki Casino's claim?

That's what they're talking about, right?

The contributions are listed correctly, the wagering requirements progress on the bonus page works properly, and the system also works properly when it switches from 100% to 10% midway.

＞ブラックジャックの賭け金の貢献度（5%）が明確に記載されていました。

これはこのカジノのシステムを正しく理解されておりません。

利用規約に書かれている貢献度は目安ですし、コントリビューションの表記こそが正しい仕様です。

現時点でもBJの表記は5%ではなく10%となっています。

5%が正しいのならばこのコントリビューションの表記を未だに放置しているカジノに過失がありますよね？

＞29.2.2 デフォルトでは、ゲーム係数は以下のように設定されています。100% - 全スロット

これは賭け条件ではなくリベートボーナスですが、例えばリベートボーナスがコントリビューションの表記上5%のスロット機種を利用規約を優先するというのならば、【利用規約の優先】を主張して全てのスロットゲームをリベート100%の原則にあてはめられるのでしょうか？

＞提供された情報に基づいてカジノはすべて正しく処理したため、賭けを終了することをお勧めします。

プレイヤーはコントリビューションの表記が正しいかは不明だというのなら

どうやってそれを確認すればいいのですか？

私はライブチャットにバカラが100%→10%に賭け条件が落とされた際に確認を取っております。

その際もライブチャットはコントリビューションの表記が正しいという旨の回答をもらってたはずです。

また、賭け条件の進行具合についてもきちんとボーナスページで確認をして正常に動いてたのを確認済みです。

＞スロットゲームのほとんどは100％となります。

ボーナス利用規約にこの1文もありますが、実際はコントリビューションの表記を見ると賭け条件の対象外の機種や、50%の機種などがたくさんあります。

プレイヤーはこれらを確認したうえで遊戯しているのですが、今回のような後出しを認められたら、"ほとんど"この文言では例外が存在しますし、その例外は業者が後出しでこのスロット機種は0%だという揉め事が起きた時などもカジノグルはミキカジノの主張を認めるということですね？

彼らが言っているのはそういう話ですよ？

コントリビューションの表記も正しく、ボーナスページ上での賭け条件の進行具合も正常に動作し、途中で切り替わった100%→10%の際もシステムは正常に動作してます。

Dear kassan7,

Unfortunately, as the casino terms clearly stated the contribution of blackjack in their terms, there is nothing we could do regarding this matter. Always the terms prevails and the system of wagering is automatic not manually done by the casino.

Basically the player has to finish the wagering requirement in order to cash out the bonus winnings. If you are not satisfied with the wagering contribution of blackjack, I can only recommend to play a different game with higher contribution.

Please always keep in mind that every casino bonus is a good-will from them and they can set any rules they want and it is up to the player whether they claim those bonuses or not.

We will be now closing the complaint based on the above described explanation.

Best regards,

Nick