MiuCasino - プレイヤーはカジノが責任あるギャンブルのポリシーを無視したと主張している。

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Chat ist nicht erreichbar auf e Mails wird nicht reagiert

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Keine Einzahlungslimits

Despite years of being a gambling addict with the Curaco authorities and MGA authorities, I was able to gamble away a lot of euros with you.

The Curago authorities also know. I'm there in an automatic spear system

They didn't pay attention to player protection 

If that doesn't happen, my lawyer will take care of it. As I said, the authorities are informed

Please pay me back the deposit!!!

Can they give me my money back because they didn't stick to player protection and my other account with the same details only with the other email address I gave you was also blocked because of gambling addiction, why could I just log in again

Dear Alineb1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if you've ever informed this casino specifically about your gambling problem?
• Do you currently have access to your casino account?
• Do I understand correctly that you officially applied for self-exclusion from Curaçao e-Gaming?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good day

I informed the casino by email the evening before that they should block my account. It was only done the next morning and I was able to gamble away the amount.

The account was blocked yesterday morning

I have applied for a self-exclusion from the MGA and also curaco and am blocked in many casinos and cannot register because I am in a spear system

Guten Tag

Ich habe den casino per e mail mitgeteilt am Vorabend das Sie mein Konto speeren sollen. Es wurde erst am nächsten Morgen gemacht und ich konnte diese Summe verspielen.

Das Konto wurde gestern früh gesperrt

Ich habe sowie bei der MGA und auch curaco einen Selbstausschluss beantragt und bin in vielen casinos gespeert und kann mich nicht registrieren, weil ich in einen speersystem bin

Thank you very much for your reply, Alineb1991. Could you please forward all the relevant communication between you and the casino and any other evidence confirming your claims to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello, this is the case

Good day

I informed the casino by email the evening before that they should block my account. It was only done the next morning and I was able to gamble away the amount.

The account was blocked yesterday morning

I have applied for a self-exclusion from the MGA and also Curaco and am banned from many casinos and cannot register because I am in a restricted system.

Guten Tag es geht um diesen Fall 

Guten Tag

Ich habe den casino per e mail mitgeteilt am Vorabend das Sie mein Konto speeren sollen. Es wurde erst am nächsten Morgen gemacht und ich konnte diese Summe verspielen.

Das Konto wurde gestern früh gesperrt

Ich habe sowie bei der MGA und auch curaco einen Selbstausschluss beantragt und bin in vielen casinos gespeert und kann mich nicht registrieren, weil ich in einen speersystem bin.

Unfortunately, I don't see any self-exclusion requests in your screenshots. Could you please forward them to me via email?

I don't have that anymore it was in the chat as I described the night before

Ich habe das nicht mehr es war im Chat gewesen wie ich beschrieben habe am Vorabend