MiuCasino - 決済が遅延しているとのクレームがあります。

Hello, i was waiting my withdrawal since Tuesday, and noone was answering me via chat since that date. Moreover today site stopped working, and not opening for more then 15 hours.

Dear zendini,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is the site is down and i cant contact with them anywhere. Im also fully verified

Dear zendini,

Have you received your withdrawal from the casino yet?

Dear zendini,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The site is down for more then 2 weeks, they deleted all social links, seems like an exit scam. And no, i havent received anything

Dear Zendini,

Thank you for providing all the necessary information. We have also received confirmation from the casino that they have shut down. However, as we are in contact with a representative from the casino, we will do our best to inquire about what has happened to the remaining balance on your account.

I will now forward your complaint to my colleague, Branislav (branislav.b@casino.guru), who will be assisting you moving forward. Wishing you the best of luck in resolving this matter.

Best regards,

Nick