MONACObet Casino - プレイヤーはカジノで大きな損失を報告します。

This is the worst casino I have ever played at. I lost 30,000 euros in two months and only won 1,600 euros once. Ridiculous, I do not recommend this casino.

Najhoršie kasíno aké som kedy hral prehral som 30000eur za dva mesiace a vyhral som 1600eur len raz smiešne neodporúčam najhoršie kasíno

Dear Jaroslavkro,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Hello, I can only give statements of how much I lost and that I'm not lying, I only won once, but you have to find out through monacobet transactions and history, how I spun on empty does not give anything

Dobrý deň akurát len výpisy môžem dať koľko som prehral a ze neklamem len raz som vyhral iba to musíte si zistiť cez monacobet transakcie a históriu ako som točil na prázdno nič nedava

Thank you for your reply, Jaroslavkro. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.

If you do not agree with our decision, you can always contact the licensing authority, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.