Monixbet Casino - プレイヤーの出金リクエストはキャンセルされます。

Hello. I registered, deposited, verified my account, and started playing. I got a bit lucky and wanted to withdraw 1000 euros. Every withdrawal has been canceled. Skrill isn't working at the moment. Depositing is no problem, though. Never experienced this before.

hallo. habe mich dort regestriert, einbezahlt, verifiziert und ins spielen begonnen. hatte etwas glück und wollte eine auszahlung von 1000 euro vornehmen. jede auszahlung storniert. skrill funkt zur zeit nicht. einzahlen ist aber kein problem. noch nie erlebt

Dear franztheuerw,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you received any explanation for the cancellations of your withdrawal requests?

Have you communicated with customer support regarding the problem with your withdrawals?

Do I understand correctly that you have not made any successful withdrawals from this casino before?

Have you chosen the same payment method for your withdrawals as you used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello-

yes, I received the explanation.

Skrill doesn't work, they say in the chat.

is my first withdrawal in this casino.

I deposited with Skrill and wanted to withdraw the same way.

regards

I just received this email. The right email. :)

hallo-

ja habe die erklärung erhalten.

skrill funktioniert nicht heißt es im chat.

ist meine erste auszahlung in diesem casino.

einzahlung war mit skrill, auszahlen wollte ih auch genauso.

mfg

diese mail habe ich gerade bekommen. die richtige email.🙂

I had to switch to a bank account. Skrill was removed during the withdrawal.

Let's see if it works. I'll keep you updated. Thanks

habe auf bankkonto umstellen müssen. skrill wurde entfernt bei der auszahlung.

mal sehen ob es funkt. werde dich am laufenden halten. danke

Thank you for keeping me updated.

Has the casino verified your bank account?

Have you made any deposits from this bank account before?

hello. I received the payment. thanks

hallo. habe die auszahlung erhalten. danke

Dear franztheuerw,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru