Mozzart Casino - プレーヤーはアカウントにログインできません。

I have no idea what's going on, but I'm registered and couldn't log in. You can see what happened next according to the attachment

keine ahnung was da abgeht aber ich bin registriert und konnte mich nicht einloggen, sehen sie laut anhang was dann gekommen ist

Dear fbcontact80,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mozzart Casino.

I checked the communication you submitted and it would seem the confirmation email you received was from the Serbian version of Mozzart Casino.

Please understand the different versions of the casino might not share the same registrations and therefore the website meant for players from other countries will not recognize your login information.

Have you tried making a registration on https://www.mozzart.com ?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear fbcontact80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. The player can reopen this complaint at any time.