Mozzart Casino - 決済が遅延しているとのクレームがあります。

I requested a withdrawal of 750 € on Sunday, but no one has responded! I was previously told that the withdrawal process lasts 2 days, but today marks the 4th day and there has been no reply to the email!

Am Sonntag habe ich eine Auszahlung von 750 € beantragt, aber niemand hat geantwortet! Vorher wurde mir gesagt, dass der Auszahlungsprozess 2 Tage dauert, und heute ist bereits der 4. Tag und niemand antwortet auf die E-Mail!

Dear Burda,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Burda,

Have you received your withdrawal from the casino yet?

yes, I did, I received the money, everything is fine!

Dear Burda,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru