Mr. Vegas Casino - プレーヤーは、フリースピンを受け取らなかったと不平を言います。

Hello I have paid in with a bonus of 100% and 150fs for Midas GOLDEN TOUCH for 5 days I am waiting for the FS to be activated and I am always put off and should answer the security questions again after every email I write and then get no answers slowly I feel really pissed off ... !!

Hallo ich habe mit einem Bonus von 100% und 150fs für Midas GOLDEN TOUCH eingezahlt seit 5 Tagen warte ich darauf das mir die FS freigeschaltet werden und ich werde immer nur vertröstet und soll nach jeder geschrieben Mail wieder die Sicherheitsfragen beantworten und bekomme keine Antworten dann darauf langsam komm ich mir wirklich verarscht vor...!!

Dear Andreas,

Thank you very much for submitting your complaint and forwarding relevant communication. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? Did you receive any explanation why your Free Spins haven’t been activated, or when they will be?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hello so now the bonus has been removed .. it was valid for 7 days and has now expired .. I already thought that it would be like this! Mess !! the last filth casino

Hallo so jetzt wurde der Bonus entfernt..der war 7Tage gültig und ist jetzt abgelaufen..hab ich mir schon gedacht das es so läuft!Sauerei!!das letzte Drecks Casino

Could you please advise if you have completed the required wagering for the main bonus (without Free Spins)? Thank you.

Dear aniendorf3,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.