Mr Bet Casino - プレイヤーのアカウントは正当な理由なく閉鎖されました。

My account was suddenly closed and blocked under the terms and conditions 9.5.

However, I have not done anything that would fall under this clause, and it is impossible that I have received funding from a third party.

Even though they said they would provide an answer immediately after I asked them to show proof of these allegations, they have not responded to my emails.

This issue also involves their unreasonable KYC delay tactics.

For several months, every time I submitted one document, they would ask for another, causing intentional delays in the KYC process and identity verification.

アカウントが突如閉鎖されて利用規約9.5.を提示されてアカウントがブロックされました。

しかし、この利用規約に該当するようなことは何一つしてませんし、第三者の出資を受けたなどというのもあり得ない話です。

彼らに私が第三者の出資を受けたという証拠を示してほしいと連絡を入れてから、直ぐにでも回答するという返事があったにも関わらず、彼らはメールに返答をしておりません。

この問題は彼らの常識を逸したKYCの遅延行為を行ったことも問題です。

一つの書類を出せば次の書類といった感じで数か月間もの間、身分証明書の問題やKYCプロセスで意図的な遅延行為をされました。

Dear kassan7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Let me refer to the rule in question: https://mr.bet/terms

9.5. If, in Our sole determination, We have evidence that an account or group of accounts is being operated systematically (e.g., wagering as a group), multiple accounts have been opened to receive bonuses or other promotional offers, an account has been opened or funded (directly or indirectly) by a third party, or any other prohibited activity as defined above has taken place, We reserve the right to block or terminate all such accounts. We shall be under no obligation to pay out any funds that may be in the account(s) or refund any deposits made on the account.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long you were a casino player and when exactly your account was blocked? 
• Could you please list which documents you submitted to the casino so far?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas