Mr Bet Casino - プレイヤーは撤退を要求することができません。

I started playing with a deposit of 20 reais and then two more deposits of 14, all ok, when I went to withdraw my profits it took two days and it failed. As I had already withdrawn, the balance decreased and now it appears that there is not enough balance for those payments. I found it very unfair and I am very disappointed I was really dedicating myself to this

Comecei a jogar com um depósito de 20 reais e depois mais dois depósitos de 14, tudo ok, quando fui retirar meus lucros demorou dois dias e deu falha. Como eu já tinha retirado diminuiu o saldo e agora aparece que não tem saldo suficiente para aqueles pagamentos. Achei muito injusto e estou muito decepcionado eu estava me dedicando realmente a isso

Hello Victor,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that part of your winnings disappeared after the withdrawal was canceled?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you, I will be forwarding some attachments to your email, I hope it can help.

the only contact I had with the casino was in the complaint I made

Obrigado, estarei encaminhando alguns anexos em seu e-mail, espero que possa ajudar.

o único contato que tive com o cassino foi na reclamação que eu fiz

nexus failed withdrawal Information

nexo retirada com falha

Thank you for your reply, Victor. Please note that no documents or screenshots have been attached to this complaint, and I also haven't received any emails from you. Would you be so kind and forward everything to kristina.s@casino.guru? Thank you in advance.

Victor, I still haven't received any communication between you and the casino regarding this issue yet. Could you please forward it to me?

Dear Victor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.