Mr Bit Casino BG - 確認手続きのため、プレーヤーの引き出しが遅れています。

I requested a cashout of 60 Lev, five days ago. The money has not appeared in my gaming account, nor has it been transferred to my card. I've uploaded all the documents required for verification, but the verification has yet to be done. (Photos of my ID card, a physical bank card (Revolut), and a photo of my face with my ID card). I've communicated with support and followed the instructions they gave me to the letter. They told me there's no problem with the documents and that they're simply performing the necessary checks... I don't think such a delay is fair.

Заявих кешаут в размер на 60 лева,преди 5 дни. Парите не са в игралната ми сметка, нито са преведени в картата ми. Качил съм всички документи изисквани за верификация, но верификация все не е направена. (Снимки на лична карта, физическа банкова карта(revolut), снимка на лицето ми заедно с лична карта). Писах си със съпорта, съответно това са интрукциите, които те ми дадоха. Следвах ги стриктно. Казаха ми, че няма проблем с документите, просто правели необходимите проверки...Не мисля, че такова забавяне е редно.

Hello crazier0194,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bit Casino BG. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear crazier0194,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.