Mr Sloty Casino - プレイヤーの撤退は遅れています。

Hey! I did a withdrawal well over 21 days ago. The casino advertises 24-48H Withdrawal time when doing the sign up. The customer servive keeps on using the same copy paste answers saying that they cant speed up the withdrawal process. I Don't recommend playing at this casino.

Dear christodoulos,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed since the 20th of March? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey! Thanks for the fast response. This is my first withdrawal on this casino after 3 deposits I did. My account is verified. When i contact their support they always have the same copy paste answers for me and that i should be ''patient''. The status of my withdrawal is ''Awaiting''. The withdrawal amount is 700 Euro.

Thank you very much, christodoulos, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello christodoulos,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Even here they wont give a response! I contacted them almost 20 days ago on their support email and still no reply. Their Live chat keeps on answering with the same copy paste answers. It has now been 43 days since my withdrawal! Keep away from this casino people. Its a big scam

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.