Mr Sloty Casino - プレイヤーの撤退は遅れています。

I have bad waiting 4 months for my withdrawal to be made, still says waiting completion, go to live chat which is a waste of time no help what ever

Dear marlene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes passed kyc verification and I got the money without bonus thank you for your help

Thank you very much for your reply, marlene. Would you be so kind and clarify if this was your first withdrawal request?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

I have email Kristina

Thank you very much marlene for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello marlene,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr Sloty Casino to join the conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino,

Can you please explain why the player's payment has been delayed, and when they might expect it to be processed?

Kind regards,

Adam

Thank you so much

Dear marlene,

There has so far been no response from the casino, so I will attempt to contact them again. In the meantime, please let me know if there are any developments.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear marlene,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Adam