Mr Sloty Casino - プレイヤーの MrSloty からの退会が遅れています。

I rarely play online but last year in March stumbled across MrSloty, I had a successful withdrawal of £200 in a few days.

then in May I played again and had another successful withdrawal of £1100 all be it took a little longer - more like 10 days. However during this time the casino was in regular contact via my VIP manager Mitch.

I played again in November and after a few deposits I made a withdrawal on 18th December 2023 for £5000

since making the withdrawal I have been unable to get hold of anyone via email. The website changed names/domains to Mrsloty1.com instead of MrSloty. The chat keep closing my conversations down and my status fo withdrawal still remains as "awaiting" "user request"

they have said 21 business days - first time I have had this and they will not tell me why. Phone number on the site doesn’t work.

think I have been scammed looking at all the reviews now. Feel stupid.

please help. Verified account for over a year. Not played with a bonus.

Hello Vix844,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hi

thanks for the response.

I am not sure of the exact date of verification but it was around Feb 2023

I accumulated the winnings from real money deposits and deposited around £2.5k in total between october and December

I did not use a bonus nor have I ever used a bonus on this site

thanks

Just a note.

they did try and give me a bonus after my withdrawal request and then removed it from my account as you can see in the picture - but I never played it

I have not had any response via email at all and I last spoke with them yesterday but they just told me to be patient on chat and closed it down

Dear Vix844,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.