N1 Bet Casino - プレイヤーが賞金を受け取れずにいます。

Hello, I am new to the casino and wanted to make a withdrawal. All three necessary documents (ID, proof of deposit and address) for verification were submitted and confirmed by the casino. No more documents are required in the casino section for verification. I then made a withdrawal, which was declined. In the chat I was told that I should now take a selfie with the ID card, the shoulder should then be there etc... I'm not the monkey of this casino, pure harassment.

Hallo, habe mich neu in dem Casino angemeldet und wollte eine Auszahlung tätigen. Alle drei notwendigen Dokumente (Personalausweis, Einzahlungsnachweis und Adresse) zur Verifizierung wurden eingereicht und vom Casino bestätigt. Im Casinobereich für die Verifizierung werden nicht mehr Dokumente verlangt. Ich habe dann eine Auszahlung vorgenommen, welche abgelehnt wurde. Im Chat wurde mir mitgeteilt, dass ich jetzt noch ein Selfie mit dem Personalausweis machen soll, die Schulter soll dann dort sein etc... Ich bin nicht der Affe von diesem Casino, reine Schikane.

Dear mws1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Account is now verified. The case can be closed.

Konto ist jetzt verifiziert. Der Fall kann geschlossen werden.

Awesome news, mws1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.