N1 Bet Casino - プレイヤーのアカウントがブロックされました。

Hi, I have problem with n1bet. I made deposit about 3.5k euro and made 5.6k. They frozen my account, after that I provide them my ID, selfie with ID and gas receipt, after that they made Video call verification. They hold my deposit and my winnings. I have many proofs but I cant upload all here.

Dear martinaostojic1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you, martinaostojic1989, for your email and forwarded communication. Could you please advise which games you were playing?

I play many games. I dont remember all what I play. After Video verification they write my Video verification is not successful.

Hi, I provide my ID, selfie with ID.. When I contact them on chat they say me only proof of address I need provide and they verification my account. After my upload proof of address they want Video call. They confirm Video call for 3.1.2023 at 7UTC. I take free this day on job, they dont call me this day, I contact them and they suggest 4.1.2023 at 10UTC. Video call recorded by N1Bet, they can provide Video to Askgamblers. They call me 2 guys Alex Sanchez and David from N1Bet. During Video call I was on job in my office.

First they ask me normal question about my account, my name, surname, my mail, my number, how I deposit money, how many bets I bet, amount on account, how many times I made deposit. I answer all question correctly. They ask me what I play, I answer basketball, american football and football. They ask me did I play volleyball, I say I dont remember. I made over 40 tickets, really I dont remember all tickets before 35 days what I play. They ask me last withdrawl how much I answer correctly.

After that other guy ask me, 2 clubs from Serbian volleyball, 2 clubs from handball in Europe, 2 clubs from American football, I answer all correctly. After that they asked me one basketball League from Europe, I answer France league, they ask me other name I say LNB, they ask me other name, I think is enough to know France LNB basketball league, this is not quiz. After that they asked me what mean NCAAF, did I know what mean this, I answer this is american football. After that they asked me volleyball, if we bet handicap -2,5 what need result to be win I answer 3:0. After that they asked table tennis if we bet handicap -3,5 what result is won, I answer 11:7 or 11:6. And they ask me if we bet football over 3, result finish 2:1, I answer void or cashout. At the end one guy say me we will contact you for your withdrawl. After that I received that is anti-fraud policy.

Why this is important for withdraw money to know what mean NCAAB? In anti fraud policy its written that my winnings have been cancelled and remaining balance will be withdrawn. Can you please point me to the article

in which its said that you have possibility to confiscate the deposit too?

N1Bet recored my Video Call, they can public my Video call verification.

Thank you very much, martinaostojic1989, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

Thank you for your understanding.