N1 Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

deposited 20 EUR and then won some. I tried withdrawing 100 EUR, they declined it. Then i verified my account fully and got a confirmation email from it. My account being fully verified -> the chat told me I can now request the withdrawal. My withdrawals were pending, and the chat got closed. I sent and email to the support with all receipts and now my account is deleted/closed. With no any answer. What do I do??

Hello kisu300,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear kisu300,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.