N1 Casino - プレイヤーの有効残高が消えました。

I Bought the lucky Box for 50 Euro...Of course i lost all my real money as quick as possible..got the bad 75 free spins and managed to get some bonus money together..

Couldnt make bets with it in any game because the games said 0 balance,even if it was 10 euro.I talked to support guy and he assured i had the money in balance...he gave me some copy paste advice about clearing cache and cookies ( as if balance is not server sided) and closed the chat. i rated bad..Next thing i know is that my balance indeed was 0 and the money was gone..Its only 10 Euro but you never know what you get out of it...Stay away from them,they do scam.

Dear Cutzii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication or supporting evidence to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good day!

There was a problem with the bonus that was credited to the player on May 2nd, there was an issue with a visible balance. However, the bonus was re-credited on the following day, and we would like to apologize for any inconvenience this may have caused.

Thank you very much, N1 Casino Team, for your assistance.

Dear Cutzii,

Could you please confirm that the issue has been resolved successfully? Looking forward to hearing from you.

Dear Cutzii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.