N1 Casino - 決済が遅延しているとのクレームがあります。

Dear CasinoGuru team, unfortunately I can't pay out my money I had basically finished the verification, now it says the following -> In order to verify your Paysafe, kindly ask you to upload these documents: 1) a full PDF statement from your Paysafe account where the account holder, account number and the deposits to our casino are visible. 2) a screenshot of your Paysafe settings where we can see your email address and name.

I have also uploaded this several times and the data is simply not recognized, now I cannot see my uploaded data myself because N1 Casino does not grant this. I have sent emails and live support several times, but I only get the above message again and again. please help me

Liebes CasinoGuru Team, leider kann ich mein Geld nicht auszahlen ich hatte die Verifizierung im Grunde beendet, nun heißt es folgendes ->  In order to verify your Paysafe, kindly ask you to upload these documents: 1) a full PDF statement from your Paysafe account where the account holder, account number and the deposits to our casino are visible. 2) a screenshot of your Paysafe settings where we can see your email address and name.

auch das habe ich mehrfach hochgeladen und die Daten werden einfach nicht anerkannt, nun kann ich selbst meine hochgeladenen Daten nicht einsehen, weil N1 Casino dies nicht gewährt ich habe mehrfach emails und den live Support angeschrieben aber kriege immer wieder nur die oben genannte Nachricht zugesendet. Bitte hilft mir.

Dear brandtbjoern92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear brandtbjoern92,

Have you received your withdrawal from the casino yet?

Dear brandtbjoern92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.