National Casino - プレイヤーの撤退は遅れています。

Good evening, I have been waiting for 2 days for my withdrawal to be processed. at the live caht I was informed that it takes 12 hours for the withdrawal to take place. My account is fully authenticated and I're just waiting for the withdrawal to be approved. from the comments I see in your forum I think they will be very late! the withdrawal request has been made via Skrill. I would like you to help me please through your platform I would appreciate it very much. to point out that this is my first withdrawal at this particular casino while I have made 5-6 deposits without any problems.

Dear ElioQ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

good morning kristina and thank you for your answer.

good morning kristina and thanks for your reply. I understand that it is early but in a communication I had in the live chat they informed me that it takes 12 hours to complete at the latest because I use an electronic wallet and specifically Skrill. every time I ask them in live chat they say the same things.

Dear ElioQ,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

The casino pay me it's everything ok thanks for supporting!

Awesome news, ElioQ! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.