National Casino - プレイヤーの撤退は遅れます。

Hello, I have Friday 06/03/2022

Paid out 2000 euros at National Casino.

Payment was made via Instant Banking.!

However, the payout is still not on my bank account.!

The day before I paid myself 1000 euros, which were immediately on my bank account after approval.

I ask for clarification, since quite a few were/are affected at this casino.

The email I registered with there is Fxm982@outlook.de

Warm greetings

Hallo, Ich habe am Freitag den 03.06.2022

2000 Euro bei National Casino Ausgezahlt.

Ausgezahlt wurde per Instant Banking.!

Die Auszahlung ist aber immer noch nicht auf Mein Bankkonto drauf.!

Ein Tag davor habe ich mir 1000 Euro ausgezahlt die waren nach Genehmigung sofort auf Mein Bankkonto drauf.

Ich bitte um Klärung , Da auch recht viele bei diesem Casino betroffen waren/Sind.

Die Email mit der ich dort registriert bin Heist Fxm982@outlook.de

Liebe Grüße

Hello Selin1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified? Did you use any bonus to accumulate your current winnings? What did the casino responded to you when you contacted them with this issue?

Looking forward to your answer.

Regards,

Nick

My account is fully verified.

I didn't play a bonus.

The casino said they already made the payment.

But as of today there is nothing on it.

Warm greetings

Mein Konto ist vollständig verifiziert.

Ich habe keinen Bonus gespielt.

Das Casino meinte das sie die Auszahlung schon getätigt haben.

Aber bis heute ist noch nichts drauf.

Liebe Grüße

Hello Selin1,

Could you please send a screenshot of your withdrawal request? Is there any update from the casino regarding the payment?

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Dear Selin1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected as the player stopped responding.