National Casino - プレイヤーの賞金は没収されました。

14th of february i deposited and played on national casino with their non sticky bonus. I won and proceeded to withdraw, after this i verified my account and uploaded everything they asked from me, all were approved. My winnings were then confiscated after this whole process. They said my activity was fraudulent which came as a shock to me. I asked them for a gdpr which they provided quickly. They accused me of money laundering. I dont understand how winning and withdrawing your winnings can be called money laundering. I need your help and hope to resolve this. I tried to complain to them, but no results came from it.

Dear ibenholtes12,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

To better understand your situation and assist you effectively, could you please provide the following information?

• What specific reasons were given by the casino for classifying your activity as fraudulent?
• Have you received any communication from the casino regarding the confiscation of your winnings?
• Could you please share this communication with me at tomas@casino.guru
• Has your deposit been returned to you?

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

What specific reasons were given by the casino for classifying your activity as fraudulent? They said that i was laundering money, which i find crazy.

Have you received any communication from the casino regarding the confiscation of your winnings? Yes i sent it to you now.

Could you please share this communication with me at tomas@casino.guru

Has your deposit been returned to you

Yes my deposit was returned, but i have not withdrawn it from their site yet as i believe they are clearly in the wrong.