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TWO ACCOUNTS ONE CANCELED IT AND THE OTHERS BECAME TOTONTO AND THEY GIVEN ME TO PLAY MORE 250 EUROS AND AFTER TWO DAYS THEY GIVEN ME THAT THE ACCOUNT WAS BLOCKED

I AM A MEMBER OF FEDER AND IT IS MY WORK TO GIVE WITH CASINOS THAT DO NOT RESPECT THE REGULATORY REGULATIONS OF GAMES LETTING PLAY TO LUDOPATAS AUEXCLUDED BY COURT ORDER AND ABOVE THEY ARE A FRUADE

DOS CUENTAS UNA LA CANCELE Y LA OTRAS SE HICIERON LOS TOTONTO Y ME DAJARON JUGAR MAS 250 EUROS Y A LOS DOS DIAS ME DIERON QUE LA CUENTA ESTABA BLOQUEDA

SOY MIEMBRE DE FEDER Y ES MI TRABAJO DAR CON CASINOS QUE NO RESPETAN LAS NORAMTIVAS REGULADORAS DE JUEGOS DEJANDO JUGAR A LUDOPATAS AUEXCLUIDOS POR ORDEN JUDICIAL Y ENCIMA SON UN FRUADE

Dear soldado101010,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. Have you created multiple accounts that were later closed by the casino?

Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your reply, soldado101010. To begin with, I would like to point out, that this casino is licensed by Curaçao, therefore it is to be expected that regulations are not the same as in casinos licensed by Spain.

Now let's move on to the main issue - two accounts. Do I understand correctly that your first account was self-excluded and despite this fact you managed to create the second one?

Hello

In principle, if you go to England, you drive with the steering wheel on the right, right?

buenos días

en principio, si tu vas a inglaterra conduces con el volante a la derecha verdad? 

And you know that if it is sued for admitting Spanish players, it is not only a tax fraud, right?

y tu sabes que si se demanda por admitir jugadores españoles , no solo es un fraude fiscal verdad?

Curacao is also laughing at the rest of the world, to operate in Spain you have to take and pass a driving test for Spain. Let me explain?

tambien se esta riendo curacao del resto de mundo, para operar en españa se tiene que sacar y aprobar un examen de conducir cohes por españa me explico?

And for more picaresque now you close accounts and if you open other accounts that the curacao license allows it?

y para mas picaresca ahora cierras cuentas y si abres otras cuentas que se lo permiten la licencia de curacao ?

Could you please clarify how this relates to our case? Would you be so kind and answer my previous question - do I understand correctly that your first account was self-excluded and despite this fact you managed to create the second one?

Indeed

And having a curacao license does not entitle them

To carry out activities in the rest of the world

I am from Spain and if I travel outside my country I have to respect its policies and life systems

Efectivamente

Y tener licencia de curacao no les derecho

A realizar actividades en el resto del mundo

Yo soy de España y si viajo fuera de mi país tengo que respetar sus políticas y sistemas de vida

The game is a very serious and deadly activity to skip the game regulations that are there to comply with them, not to continue destroying families and lives

El juego es una actividad muy seria y mortal como para saltarse las normativas de juego que están para cumplirlas no para seguir destruyendo familias y vidas

If you requested self-exclusion from this casino, please forward it to kristina.s@casino.guru together with any other relevant communication between you and the casino. Thank you in advance.

Thanks to you for your collaboration so that the game world does not become a nightmare for some. Although for others it is a mere diversion, caisono do not live from these

Greetings

Jesus

Gracias a vosotros por vuestra colaboración para que el mundo del juego no se convierta en una pesadilla para algunos . Aunque para otros sea una mera diversión , de estos no viven los caisono

Saludos

jesus

I received your email, however, this is not what I asked for. I cannot self-exclude you from any casino. I asked you to forward me the self-exclusion request you sent to the National Casino in order to close your account. This evidence is essential in order for us to proceed with this complaint. Thank you for understanding.

you just have to enter with the EMAIL that I provide

I do not have all the Emails that I send to the casinos

I send them to FEJER and they decide

Thank you very much for your cooperation.

ATTE

F&N

solo tienes que entrar con los EMAIL que le proporcione

No tengo todos los Email que mando a los casinos

Se los mando a FEJER y ellos deciden

Muchas gracias por vuestra colabaración

ATTE

F&N

soldado101010, please understand that the email that you sent to the casino requesting self-exclusion is the most important evidence in a case like this. I am afraid that if you are not able to provide it, I will be forced to reject this complaint. Thank you for understanding.

it's fair

Thank you so much

many players are very grateful for your work Me the first

F&N

es justo

Muchas Gracias

muchos jugadores están muy agradecidos por vuestra labor Yo el primero

F&N

Unfortunately, since you couldn't provide the necessary evidence proving that you requested self-exclusion from this casino, we are forced to reject this complaint. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.