National Casino - 賞金の出金が遅延しています。

I am disgusted, upset and nervous about this deceptive casino. I've been trying all day to withdraw money I've earned and they're asking me that I need a statement from my last deposit. Since I contacted the bank I made the deposit, they told me that the casino didn't process my deposit so they can't get a detailed one. I explained it millions of times to the casino via email, talking to the online attendants and nothing was resolved. I'm being lied to, robbed. Because I've already sent everything I could to prove that I'm me, that I made the deposit and they just wind me up to report this casino, liar, deceiver. I want my loot, withdraw what I won.

Estou revoltada, chateada e nervosa com esse cassino enganador. Estou a um dia inteiro tentando o tempo todo sacar um dinheiro que ganhei e eles estão questionando que eu preciso de um extrato do meu último depósito. Sendo que entrei em contato com o banco que fiz o depósito, me falaram que o cassino não processou meu depósito assim não consegue um detalhado. Expliquei milhões de vezes pra o cassino com e-mail, conversando com os atendentes online e nada resolveram. Estou sendo enganada, roubada. Pq já mandei tudo que podia pra provar que eu sou eu, que eu fiz o deposito e eles só me enrolam denúncia esse cassino, mentiroso, enganador. Quero meu saque, retirar o que eu ganhei.

Dear clarissafreire1205,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear clarissafreire1205,

Have you received your withdrawal from the casino yet?

Dear clarissafreire1205,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.