Neon54 Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal and it still hasn't been credited to my account, even though the 3 business days specified in your terms as the processing time have already passed. I have sent several emails and have not received a solution. They only tell me to wait.

Solicité un retiro y aún no me lo han abonado, habiendo ya pasado los 3 días laborales que indican en sus condiciones que es lo que tarda en tramitarse. He enviado ya varios mails y no me dan solución. Solo que espere

Dear vlopeznieto83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello, my account does not require verification. According to customer service, everything is correct and they only tell me to keep an eye on my account, which must be processed shortly, which is in queue, but if they give a deadline in the conditions to manage the withdrawals, this must be met.

Hola, mi cuenta no requiere ser verificada. Según atención al cliente está todo correcto y solo me indican que este pendiente de mi cuenta que en breve se debe de tramitar, que está en cola, pero si dan en la condiciones un plazo para gestionar los retiros este debe cumplirse.

I want to close the complaint. All done. All the best

Quiero cerrar la queja. Todo solucionado. Un saludo

Dear vlopeznieto83,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru