Neon54 Casino - プレイヤーの撤退が遅れています。

I have been waiting for my money for quite a while now. I have contacted support multiple times with no success.

Ich warte schon seit längeren auf mein Geld , den Support habe ich schon des Öfteren angeschrieben , ohne Erfolg

Dear Palbers,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Could you please share a screenshot of your withdrawal request with the status visible?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have already written to them 10 times, it always comes back the same :,

I'm sorry for the delay

ew is about a total of 18,000 euros

Ich hab schon 10 mal mit denen geschrieben , es kommt immer wieder das gleiche :,

tut mir leid für die Verzögerung

ew geht um insgesamt 18.000 Euro

Dear Palbers,

I understand you wish to enjoy your winnings as soon as possible.

Please understand we stand a better chance in confronting the casino if we have evidence.

• Could you please share screenshots of your withdrawals with the pending status and your payout history if possible?
• Share screenshots here or send them to my email at tomas@casino.guru

Dear Palbers,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.