Neospin Casino - 賞金の出金が遅延しています。

Hello. I have now requested a withdrawal from Neospin twice. Again and again it was rejected because the account is not verified. The documents are said to be incorrect, although I made them according to the standards and have now uploaded them 3 times. It's beginning to seem to me that they don't want to pay out and therefore don't accept the documents for verification.

Hallo. Ich habe nun zweimal eine Auszahlung bei Neospin beantragt. Immer wieder wurde sie abgelehnt, da das Konto nicht verifiziert wird. Angeblich sind die Dokumente nicht korrekt, obwohl ich diese nach den Standarts gemacht und nun schon 3mal hochgeladen habe. Es kommt mir allmählich so vor als wollen sie nicjt auszahlen und nehmen somit die Dokumente zur Verifizierung nicht an.

Dear sthieser024,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

All done. After waiting forever

Alles erledigt. Nach ewigem warten

Dear sthieser024,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru