NetBet Casino - 選手の退会が遅れました。

my withdrawal still shows as pending 3 days after making the withdrawal. In the past I have always received withdrawals from NetBet in my bank account within 24 hours. Netbet are not responding to my emails and I have been on live chat on their site 3 times in the last 3 days and each time they have said my withdrawal will be processed that day, yet it still showing as pending.

Recent reviews of NetBet on the Trustpilot website show that there are a number of customers who are having the same problem with getting their withdrawals processed by NetBet in the last week.

I am worried NetBet have gone bust and that is why they are not processing withdrawals and not responding to emails.

Dear Binesh2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Binesh2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.