Netti Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

Good day, I have problems with NettiCasino. They refuse to refund me the money from my account which they closed. At first they let me select my country during registration, do few deposits which I lost, like 90 euro, then when playing only game I played (Reactoonz) log me out during the bonus round which was like 90 euros winning. Then refund me only 21 euros balance. I requosted the check on last game but they told it was only +3 euro win checked by provider, while I clearly remember it being more than 90 euros. Could you please check into this ? Maybe I could get the refund of my deposit if they couldn't revise the last played game normally ?game was played on February 8th, 2025, about 14 o clock EET

Dear JonasR,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Netti Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what was the reason why the casino closed your account and refunded the active balance on your account?
• Is there any proof of your balance on the casino account you might share to support your complaint?
• Was your account verified?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear JonasR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply.

• Is there any proof of your balance on the casino account you might share to support your complaint?
• Was your account verified?
• Could you please explain which country you entered in your casino profile during registration?

Dear JonasR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.