New Funclub Casino - プレイヤーの撤退が遅れています。

I have had successful withdraws in the past, The only communication I get is when I reach out to them. the withdraw has been approved yet my withdraw still says KYC is waiting for emailed response. i have not received any email but through me constantly trying to find out what's going on I have re-submitted all my documents and payout request multiple times. 72 hour guarantee crypto payout yet Ive waited over a month.

Dear mwebb1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with New Funclub Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino and proof of the contradicting information regarding the verification stratus? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

email of chat sent.

Hello mwebb1980,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear mwebb1980,

Has your payout been processed yet?

No I have gone on chat a couple times a week and Im just told that I should have it soon

Thank you very much, mwebb1980, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear  mwebb1980,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the New Funclub Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear New Funclub Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response!

Best Regards,

Romi

No I follow up with them a few times a week and nothing

Hi,

As I checked, the payout team reached out to you via email, requesting the confirmation for payout mode details.

Please let me know if you've shared the details over email?

I have never received an email from your casino other than promotional offers that I get near daily! However I have sent requested payout information to officemanager@totalgaming.biz on 10/4, 10/1,9/24 9/23, 9/17, 9/8 because thats where live chat told me to send it.

Hello all.

Dear New Funclub Casino,

Could you please provide some more information about this case now?

Thank you in advance for your response!

Best Regards,

Romi

Hi mwebb1980,

As per the update from the payout team, your payout request is expected to be completed in 2-4 business days.

thats not convenient as it nearly friday! As per your web site i should have had my payout 72 hour after requesting 2 months ago! So now I have to wait another week.

Hello all.

Thank you, New Funclub Casino, for the information.

Dear mwebb1980, please confirm whenever you receive the payment.

Kind regards,

Romi

Dear mwebb1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because mwebb1980 has stopped responding to our messages and questions. Without mwebb1980 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Respectfully,

Romi

Hello all.

This complaint has been reopened on the request of mwebb1980.

Dear mwebb1980,

could you confirm please your payment here?

Thank you in advance.

Regards,

Romi

Hello all.

The player has informed us by email about receiving the money.

Thank you, mwebb1980, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru