New Funclub Casino - プレイヤーの撤退が遅れています。

I have had successful withdraws in the past, The only communication I get is when I reach out to them. the withdraw has been approved yet my withdraw still says KYC is waiting for emailed response. i have not received any email but through me constantly trying to find out what's going on I have re-submitted all my documents and payout request multiple times. 72 hour guarantee crypto payout yet Ive waited over a month.

Dear mwebb1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with New Funclub Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino and proof of the contradicting information regarding the verification stratus? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

email of chat sent.